Terms & Conditions

Applies to the Two Clips store and pickup services.

General terms

1. Accuracy. We do our best to keep information on this site and on our slips accurate. We are not responsible for incorrect information or mistakes made while placing an order, but we will help resolve any inconvenience that results.
2. Colour and fabric. We are not liable for colour loss, bleeding, shrinkage or damage to weak or delicate fabrics. Please do not mix light and dark items in one order.
3. Normal wear and tear. Every laundering method (dry cleaning, wash & fold, wash & iron, steam press) causes normal wear. We are not liable for loss of buttons, fading, scratches or age-related damage. We may decline items we consider risky. By using the service you confirm that your clothes can be machine-washed on a normal cycle and tumble-dried with heat.
4. Valuables and count. Remove ornaments, valuables and cash before handing over items. Please verify the count or weight on the pickup slip. If there is a discrepancy and the count cannot be verified, our count or weight is treated as correct.
5. Claiming items. Items must be collected within three weeks of the invoice date, after which they may be disposed of. Personal property left in a store is held for 10 days and then donated to charity if unclaimed.
6. Pickup and delivery. Timing depends on staff availability and traffic. Missed slots are rescheduled as soon as possible.
7. Changes. We may amend these terms at any time without notice. Using the service means accepting the terms current at that time.

Important points

8. Please carry your own bags. We are not responsible for bags left in the store.
9. Check garments for valuables. We are not responsible for items left in pockets.
10. We are not responsible for garments left with us for longer than 30 days.
11. Lost or damaged items must be reported within 24 hours of delivery. Please inspect garments at delivery; later claims are not accepted.
12. We try to remove stains without damaging garments, but complete removal is not guaranteed.
13. We are not responsible for damage to ornaments, jewellery fittings, sequins, beads, buckles, buttons, hooks, zips or laces.
14. Dry-cleaning quality claims are accepted for up to 3 days after delivery, only if the garment has not been worn after service.
15. Express delivery is charged extra.
16. Compensation is provided as services, not cash. Any reimbursement is at our discretion.
17. Damage reimbursement follows the International Fabricare Fair Claims Guide and is capped at ten times the cleaning charge for that garment, regardless of brand or condition. Reimbursements of ₹500 or less are credited to the customer's wallet.
18. We are not responsible for lost garments unless we are proven to be at fault.
19. We are not responsible for "hand wash only" or "dry clean only" items. Please check care labels before handing items over.
20. We are not liable for losses from unforeseen events such as floods, fires, accidents, acts of God or strikes.
21. Strictly no credit.

Statutory warning

Dry cleaning and laundering carry inherent risks. Please read these terms carefully before placing an order.